Glossary - I

Information System
A software system that primarily stores, retrieves and manipulates data, generally in a business environment.

ISO 9000
ISO 9000 is a generic name given to a number of standards developed to provide a framework for a quality management system.

ITIL
Information Technology Infrastructure Library
A world-wide de facto set of best practice standards for IT service management (created by UK CCTA - Central Communications and Telecommunications Agency. Now the Office of Government Commerce, OGC).